FAQ
Pre-order items are typically a 4-6 week production/ship time after the pre-order window ends. Production timelines are estimates only and may vary due to order volume, manufacturing delays, supply chain issues, carrier delays or other circumstances beyond our control.
We cannot provide preorder updates, you will recieve tracking info once your order ships. Any items ordered with pre-order items will be held until pre-order is ready to ship.
Due to our production workload and email volume, we are unable to respond to shipment status inquiries.
Sometimes mail can be slow, especially international mail which can take up to 6 weeks to certain destinations. Please allow at least 4 weeks before contacting us regarding delayed domestic shipments and up to 6 weeks for certain international shipments. Packages often don't ship the same day a label is created and mail carriers can take up to 24-48 hours to update tracking info. We cannot provide shipping updates once your order has shipped.
Thank you for your patience!
Where Is My Tracking?
Tracking numbers are automatically sent to the email you used upon ordering when your item ships, if you do not see it check your spam folder. Due to our production workload and email volume, we are unable to respond to tracking status inquiries
All shipping costs will be displayed at checkout. Costs depend on your location and order size/weight. Shipping rates are automatically calculated by the shipping carriers, we have no control over this pricing.
Change / Combine Order
It is not possible to make changes to orders or combine orders once they are placed. This is because we're usually busy packing up orders and don't read emails very often.
Please order carefully
Cosmetic Damage Policy
We are not responsible for minor cosmetic damage incurred during transit, including dinged corners, seam splits, or bent jackets. All orders are packaged as securely as possible to help prevent damage during transit. Adding Savedby insurance to your order is highly recommened.
Manufacturing defects must be reported within 14 days of delivery and include clear photographs of the issue. We reserve the right to determine whether an item qualifies as defective.
Package Marked As Delivered But Missing
Packages marked as delivered by the carrier are considered successfully delivered. We are not responsible for packages that are lost, stolen, mis-delivered, or otherwise unavailable after a carrier marks them as delivered. Please contact the carrier directly for a resolution.
By placing an order, you acknowledge and agree to these terms.
Return To Sender / Address Accuracy / Unclaimed Packages
Customers are responsible for providing a complete and accurate shipping address at checkout. Orders returned due to an incorrect, incomplete or undeliverable address will require additional shipping charges before reshipment. Refunds will not be issued for returned orders shipped to the address provided at checkout.
Orders refused, returned to sender or left unclaimed are subject to all original shipping charges and any return shipping fees assessed by the carrier. Original shipping charges are non-refundable.
Customs / Duties For International Orders
International customers are responsible for any customs duties, taxes, VAT, import fees or brokerage charges imposed by their country. These fees are not included in shipping charges and are the buyer's responsibility.
Lost / Missing / Damaged / Stolen Package
SAVEDBY PACKAGE PROTECTION IS AUTOMATICALLY INCLUDED AT CHECKOUT AND COVERS LOSS, DAMAGE, AND THEFT. IF YOU CHOOSE TO REMOVE THIS COVERAGE, YOU ASSUME ALL RISK ONCE YOUR ORDER LEAVES OUR FACILITY AND WE CANNOT PROVIDE SUPPORT, REPLACEMENT, OR REIMBURSEMENT FOR CARRIER-RELATED ISSUES, LOST PACKAGES, THEFT, OR DAMAGE.
Once your package leaves our facility, responsibility for delivery transfers to the carrier and any applicable package protection provider.
Due to the volume of orders we process, we are unable to contact carriers, investigate shipments or file claims on your behalf. Any delivery-related issues must be addressed directly with the shipping carrier by you.
Here are links to file package claims with the specific carriers
USPS / UPS / DHL
All order cancellations are subject to a 10% cancellation fee, with no exceptions. This fee covers payment processing charges that are not refunded to us by our payment providers, along with costs associated with reserving inventory and processing your order. Orders must be unshipped and not yet in production to be considered for cancellation
Cancellation requests are not guaranteed. Due to our high production volume and email volume, we cannot guarantee that cancellation requests will be reviewed or approved before an order enters production or ships.
By placing an order, you acknowledge and agree to these terms and understand that a cancellation request does not constitute a cancellation until confirmed by us in writing.
Chargeback Clause
By placing an order, you agree to contact us and attempt to resolve any issue before filing a chargeback or payment dispute. Filing a chargeback or payment dispute that contradicts the policies outlined above may result in future orders being canceled, refused or blocked from purchase
Returns
All sales are final. Returns, exchanges, and refunds are not accepted unless approved at our sole discretion. Any approved return must be shipped back at the buyer's expense.
If a refund is issued, it will be limited to the purchase price of the item(s) only. Original shipping charges are non-refundable and all return shipping costs remain the responsibility of the buyer. All return/exchange requests must be made within 14 days of the shipment delivery date. Items must be in original, unwashed, unworn condition to be eligible for a refund. No exceptions.
By placing an order, you acknowledge and agree to these terms.
Print Tolerance Clause
Due to the handmade nature of screen printing and garment decoration, slight variations in print placement, alignment, sizing, color, and registration may occur. Print placement may vary up to 1" and minor tilting or alignment differences are considered normal production tolerances. These variations are not considered defects and are not eligible for refund, replacement, or return.
By placing an order, you acknowledge and agree to these terms.
Garment Size Charts / Fit
Customers are responsible for reviewing size charts before purchasing. Due to variations in garment manufacturing, measurements may vary slightly from published size charts. We do not offer refunds, returns, or exchanges for items that do not fit as expected.
Wrong Item Received
Despite our name, we are only human and mistakes can happen during packing. If you receive an incorrect item, please contact us within 14 days of delivery. Any legitimate issues will be addressed as soon as possible. Claims submitted after 14 days may not be eligible for review.
What is your shipping policy?
Please review our shipping policy here.
We reserve the right to refuse service, cancel orders, limit quantities, deny refunds, or make exceptions to these policies at our sole discretion.
What is SavedBy Package Protection
SavedBy Package Protection is automatically included at checkout but may be removed before completing your purchase. This protection can help cover the cost of lost, damaged or stolen packages. We do everything that we can to make sure
the package gets to you, but in cases when issues arise SavedBy can help.
How Much Does it Cost?
SavedBy varies depending on the price of your order. It will automatically
calculate once you begin to add items to your cart.
Do I need SavedBy?
While SavedBy Package Protection is optional, we strongly recommend keeping coverage on your order. Customers who remove coverage assume all risk for carrier-related loss, theft or damage after the package leaves our facility.
How do I use my SavedBy Protection?
If you have issues with your package, reach out to SavedBy directly here:
https://savedby.io/file-a-claim. Please review their policies to make sure that your
package can be covered here: https://savedby.io/policies
How long do I have to wait until I get a resolution?
SavedBy can help within 1 business day! Sometimes it may
take more, but in most cases they are very quick to resolve any issues that arise.
Will SavedBy reach out to me directly?
SavedBy will send you an email confirmation once you have placed an order in
our store that includes their SavedBy Package Protection.
SERVICES
Will you carry my products on your website?
Please email us for consideration
Can you print for my band, label or brand?
Please email us for screen printing or embroidery quotes
Do you offer wholesale or trade?
Please email us for trade requests
For wholesale, please complete the application at the link below
https://beyondhumanmerch.net/pages/wholesale-trade
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