FAQ

These are our most frequently asked questions. If your question was not answered here please contact us.

What is your shipping policy?
Please review our shipping policy here.

When can I expect my order to arrive?
In stock orders typically ship within 1-3 business days (M-F). Preorder items ship within 3-4 weeks after preorder window closes. On demand items ship within 7-10 business days (M-F). These timeframes are esitmated and may flucuate without notice.
Tracking numbers will be emailed to you automatically by the shipping software once the order is processed. It's possible that we have not gotten to packing and processing your order yet, or your email client is placing the tracking email into the Spam folder. 
How much does shipping cost?
All shipping costs will be displayed at checkout. Costs depend on where your location order weight. Shipping rates are automatically calculated by the shipping carriers and are beyond our control.

Changes To Order
It is not possible to make changes to orders once placed.  Please order carefully

My package is lost, damaged, stolen or missing
Once your package leaves our facility it is beyond our control. We recommend contacting the shipping carrier to file an investigation or report on your package. We are not responsible for lost, stolen, missplaced/mis-delivered or damaged packages.

What is your return/exchange policy?
We do not accept any returns or exhanges, please order carefully. No exceptions
 


GENERAL QUESTIONS

I didn’t get an order confirmation or tracking?
First check your spam messages, if you do not see it there email us and we will provide you this information.

Can I cancel an item?
We do not accept order cancellations, all sales are final. Please order carefully


SERVICES

Will you carry my products on your website?
Please email us for consideration

Can you print for my band, label or brand?
Please email us for screen printing or embroidery quotes

For band/demo submissions (links only), please use the form below. Your submission must include links to your music and the band's social media.

If we find that your submission is aligned with our interests, we will contact you.

Please note: Due to the high level of submissions, we cannot respond to all demo enquiries. Please do not follow up regarding the status of your submission, these requests will not be answered.

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